Privacy Policy:

Effective Date: 15/05/2026

Company Name: Firstpros Limited

At Firstpros Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store,and protect information provided by artisans, service users, visitors, and partners who use our repairs, maintenance, and professional artisan registration platform.
By using our website, mobile application, or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information
Full name
Phone number
Email address
Residential or business address
Date of birth (where applicable)
Profile photographs
Identification documents for verification purposes
Professional Information (For Artisans)
Trade or profession
Certifications and qualifications
Work experience
Portfolio or completed projects
Service locations
Registration and licensing information

Service Information

Booking details
Service requests
Customer feedback and ratings
Communication between users and artisans

Technical Information

IP address
Browser type
Device information
Cookies and usage data
Website activity and analytics

2. How We Use Your Information

We use collected information to:

Register and manage user accounts
Verify artisan identities and qualifications
Connect service users with artisans
Process bookings and service requests
Improve our platform and customer experience
Send updates, notifications, ad service-related communications
Monitor platform security and prevent fraud
Comply with legal and regulatory obligations

3. Information Sharing

We do not sell personal information to third parties.
However, we may share information in the following situations: